Before any lash appointment a patch test and consultation is required.
This appointment must be at least 24 hours prior to your appointment.
All lash appointments must have a consultation and patch test appointment at least 24 hours prior to the appointment. You can book this online or over the phone with us.
Booking & Cancellation Policy
Please book as far in advance as possible to avoid disappointment. All bookings require a 50% deposit to be made at the time of booking. All prices are quoted in GBP, include VAT and are subject to change. Gratuities are not included and are welcomed at your discretion. At least 24 hours notice is required for cancelling treatments. Bookings of 4 people or more require at least 48 hours notice. If you wish to amend your booking in any way, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it. Gift vouchers are non-refundable and must be presented to the Spa team upon arrival.
If you fail to attend your booking without cancellation 3 times, you will have all future bookings cancelled and your booking account will be blocked for 7 days. During this time, you will not be able to make any bookings online or directly.
Parking is available for all members and guests. To find the Leisure & Spa car park please follow signage to the Leisure Reception. Please arrive 5 minutes prior to your spa treatment in order to complete your health questionnaire.
If you are delayed, please contact us as soon as possible and we will endeavour to move your appointment later where possible. Where this is not possible, unfortunately, your treatment will be shortened so as not to inconvenience the next booking. The treatment price will remain the same.
As some treatments are not suitable for certain conditions, we will ask you to complete a health questionnaire when you arrive for your treatment. It is important to let us know of any medical issues, surgeries, or pregnancy. We have treatments suitable for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.
Rutland Hall Swimming Pool is located inside the Leisure building. The pool area is open from 7:00am until 8.00pm on week-days and 8:00am-8:00pm on week-ends. Our swimming pool is operated on bookable 45 minute slots, which we advise booking as far in advance as possible. Under 14s must be accompanied by an adult at all times, under 8s must be accompanied in the water by an adult at all times, and any non-swimmers must be with an adult on 1:1 ratio.
It is advisable to not wear any jewellery to your treatment. Lockers are available in the spa and also in the swimming pool. The lockers take £1 coins which are returned once opened.
Rutland Hall Spa is for adults, 16 and over. Under 16’s may only book express manicures or pedicures. However, they must be accompanied by an adult who is present in the treatment room.
To continue your Rutland Hall experience at home, most products used in our treatments are available at the Spa reception and our experienced team will be delighted to assist you with your choices. For any guests requiring additional assistance or to make a booking, please contact us on 01572 771313 or email us at firstname.lastname@example.org